Customer care

How can we help?

Questions about your order, choosing the right device, or caring for your case? Send us a message and our team will get back to you.

Contact information

Vyrloom Customer Support

Phone (U.S. customer support): +1 (917) 920-8704
Email: support@vyrloom.com

We normally respond within 1 business day.

When contacting us about an order, please include your order number and the email address used at checkout. For damaged, defective, or incorrect items, please also include clear photos of the item and packaging so we can resolve the issue quickly.

Business Information

Vyrloom is operated by VYRLOOM TECHNOLOGY LIMITED, a company incorporated in Hong Kong.

Registered Office Address:

Room 06, 13A/F, South Tower
World Finance Centre, Harbour City, 17 Canton Road
Tsim Sha Tsui, Hong Kong

Our Hong Kong registered office is not a return address. Approved returns must be sent to Shenzhen, China. Please contact support@vyrloom.com before returning an item; we will provide the complete return address and instructions after approval.

FAQs →
Vyrloom silicone phone cases in coastal colors

Quick replies

We normally respond within 1 business day.

Order help

Include your order number so we can help faster.

Finding your fit

Tell us your iPhone model and we’ll point you to the right case.