Frequently asked questions

Contact us as soon as possible with your order number. We will do our best to help, but changes cannot be guaranteed after an order has entered processing.

An order confirmation is sent to the email address used at checkout. Check your spam or promotions folder, and contact us if you still cannot find it.

Please report damaged, defective, or incorrect items as soon as possible, preferably within 7 days of delivery, with your order number and clear photos. This recommendation does not shorten our 30-day return request window or limit applicable statutory rights. The unused-item requirement does not apply to items that arrived damaged, defective, or incorrect. For approved issues, Vyrloom covers return shipping and offers a replacement or refund. Please contact us before paying for return shipping.

Orders are processed in 1–3 business days, followed by an estimated transit time of 10–14 business days. Estimated total delivery time is 11–17 business days. Business days are Monday through Friday, excluding applicable public holidays. Orders placed after 3:00 PM HKT begin processing on the next business day. Delivery times are estimates, not guarantees.

When your order ships, we will send a confirmation email with tracking information. Tracking may take 24–48 hours to show its first update after dispatch.

We ship to the contiguous 48 United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes.

Orders are processed in 1–3 business days, followed by an estimated transit time of 10–14 business days. Estimated total delivery time is 11–17 business days. Business days are Monday through Friday, excluding applicable public holidays. Orders placed after 3:00 PM HKT begin processing on the next business day. Delivery times are estimates, not guarantees.

See our Shipping Policy and Return & Refund Policy for details.

Yes. We offer free tracked standard shipping to supported U.S. addresses. We ship to the contiguous 48 United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes.

Import duties and customs clearance charges are included for supported U.S. destinations. You will not be asked to pay additional import duties or customs clearance charges on delivery.

Check your iPhone model in Settings before ordering. Cases are model-specific, so select the exact Device shown on the product page.

No. MagSafe compatibility is stated on the individual product page. Look for “MagSafe” in the product title, description, or features before ordering.

Remove the case from your phone and wipe it with a soft, slightly damp cloth. Avoid abrasive cleaners, solvents, and prolonged exposure to direct heat.

You may request a return within 30 days of delivery. Change-of-mind items must be unused and in their original packaging. Approved returns must be sent to Shenzhen, China; the complete return address is provided after approval. Customers pay international return postage for change-of-mind returns.

The unused-item requirement does not apply to items that arrived damaged, defective, or incorrect.

See our Shipping Policy and Return & Refund Policy for details.

Contact support@vyrloom.com with your order number and the reason for your request before returning any item. Approved returns must be sent to Shenzhen, China. We will provide the complete return address and instructions after approval. Customers pay international return postage for change-of-mind returns. Please see our Return & Refund Policy for full details.

Approved refunds are issued to the original payment method within 5 business days after inspection. Your bank or card provider may need an additional 5–10 business days to post the refund.

The payment methods available for your location are displayed at checkout.

Discount combinations depend on the terms of each promotion. If codes cannot be combined, checkout will apply only an eligible offer.