Shipping policy

SHIPPING & DELIVERY POLICY

Shipping Destinations

We ship to the contiguous 48 United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes. Shipping availability will be confirmed at checkout.

Shipping Cost and Method

We offer free tracked standard shipping on orders to supported U.S. addresses. The carrier and delivery route may vary depending on the destination. We do not currently offer expedited shipping.

Fulfillment Origin

Orders are fulfilled and dispatched through our fulfillment partner in Shenzhen, China.

Order Cut-Off Time

Our daily order cut-off time is 3:00 PM HKT, Monday through Friday.

Orders placed after the cut-off time, or on weekends or applicable public holidays, begin processing on the next business day. The cut-off time determines when processing begins and does not guarantee same-day dispatch.

Order Processing

Orders normally dispatch within 1–3 business days after processing begins. Business days are Monday through Friday, excluding applicable public holidays.

Order processing includes order verification, stock confirmation, quality inspection, packaging, and preparation for carrier collection.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Time

United States:

• Processing time: 1–3 business days
• Transit time after dispatch: 10–14 business days
• Estimated total delivery time: approximately 11–17 business days

Orders placed after the daily cut-off time may require one additional business day.

Delivery times are estimates and are not guaranteed. Delays may occur because of carrier operations, customs processing, severe weather, incorrect or incomplete addresses, public holidays, or peak shopping periods.

Tracking

Tracking information may take 24–48 hours after dispatch to show its first update.

If tracking has not updated for 7 business days, or your order is past the estimated delivery window, please contact support@vyrloom.com with your order number.

Address Changes

If your shipping address is incorrect, please contact us as soon as possible.

We will make a reasonable effort to update the address before fulfillment begins. Once an order has been dispatched, we may be unable to change or redirect the delivery address.

Customers are responsible for providing a complete and accurate delivery address at checkout.

Lost Orders

If tracking has not updated for an extended period or the carrier confirms that a parcel has been lost, please contact us. We will investigate the shipment with the carrier.

If the parcel is confirmed as lost, we will offer a replacement or refund in accordance with our Refund Policy.

Damaged or Incorrect Orders

Please report damaged, defective, or incorrect items as soon as possible, preferably within 7 days of delivery. Include your order number and clear photos of the item and packaging. This recommendation does not shorten our 30-day return request window or limit applicable statutory rights. Once the issue is confirmed, Vyrloom will cover reasonable return shipping costs where a return is required and offer a replacement or refund. Please contact us before purchasing return postage.

Customs and Import Charges

Orders to supported U.S. destinations are shipped on a duties-paid basis. Import duties and customs clearance charges are included, and customers will not be asked to pay these charges upon delivery. Applicable sales tax may still be calculated and displayed at checkout.

Delivery Questions

For shipping or delivery questions, contact:

Email: support@vyrloom.com

Customer support normally replies within 1 business day, Monday–Friday, 9:00 AM–5:00 PM HKT.