Refund policy

RETURNS & REFUNDS

30-Day Return Window
We accept eligible return requests made within 30 days of delivery.

Return Eligibility
Items must be unused, in the condition received, and returned in their original packaging. Please keep your order confirmation or other proof of purchase. The unused-item condition does not apply when an item arrived damaged, defective, or incorrect.

Starting a Return

Email support@vyrloom.com with your order number, the item you wish to return, and the reason for your request. For damaged, defective, or incorrect items, please include clear photos of the item and packaging. We normally reply within 1 business day.

Approved returns must be sent to our return facility in Shenzhen, China. Please contact us before sending any items back. We will provide the complete return address and shipping instructions after your return request is approved.

Please request your return within 30 days of delivery. Once approved, please ship the return within 7 calendar days of receiving our return instructions. This is the deadline for sending the parcel, not for its arrival in China. Keep your proof of shipment until the return is completed.

Our Hong Kong registered office is not a return address. Please use only the return address provided by our support team.

Damaged, Defective, or Incorrect Items
Please report damaged, defective, or incorrect items as soon as possible, preferably within 7 days of delivery, and include clear photos of the item and packaging so we can evaluate the issue promptly. This recommendation does not shorten our 30-day return request window or limit applicable statutory rights. Once the issue is confirmed, Vyrloom will cover reasonable return shipping costs where a return is required and offer a replacement or refund. Please contact us before purchasing return postage.

Change-of-Mind Returns
For returns caused by a change of mind or selection of the wrong device, style, or color, the customer is responsible for return shipping. Original standard shipping is free, and no outbound standard shipping fee is deducted from your refund.

Return Shipping & Restocking Fees
For change-of-mind returns, including orders placed for the wrong device model, style, or color, customers are responsible for the cost of shipping the item back to Shenzhen, China. International return postage is not included in our free outbound shipping offer. The cost depends on the carrier and service selected.

For confirmed damaged, defective, or incorrect items, Vyrloom covers reasonable return shipping costs when a return is required. Please contact us before purchasing return postage so we can confirm the return arrangements and how the shipping costs will be covered.

We do not charge restocking fees.

Exchanges
The fastest way to receive another item is to return the original item after approval and place a separate order for the replacement.

Refund Timing
After we receive and inspect the returned item, approved refunds will be issued to the original payment method within 5 business days. Your bank or card provider may require an additional 5–10 business days to post the refund.

Exceptions
Gift cards and items damaged through misuse are not returnable.

Orders successfully delivered to the shipping address entered at checkout are not eligible for a refund solely because the customer provided an incorrect or incomplete address. Please contact us promptly, and we will provide reasonable assistance where possible.

Order Cancellations
Contact us as soon as possible if you need to cancel an order. We will try to cancel it before fulfillment begins, but cancellation cannot be guaranteed after processing has started.

We do not charge a cancellation fee. If the order has already shipped, it must follow the return process above.

Contact
Email support@vyrloom.com. Customer support normally replies within 1 business day.

Nothing in this policy limits any rights that cannot be excluded under applicable consumer protection law.