Return & Exchange

You may request a return within 30 days of delivery. Change-of-mind items must be unused and in their original packaging. Approved returns must be sent to Shenzhen, China; the complete return address is provided after approval. Customers pay international return postage for change-of-mind returns.

The unused-item requirement does not apply to items that arrived damaged, defective, or incorrect.

Contact support@vyrloom.com with your order number and reason before sending anything back. Approved returns must be sent to Shenzhen, China. We will provide the complete return address and instructions after approval. Please dispatch your approved return within 7 days of approval; it does not need to arrive within those 7 days.

Please report damaged, defective, or incorrect items as soon as possible, preferably within 7 days of delivery, with your order number and clear photos. This recommendation does not shorten our 30-day return request window or limit applicable statutory rights. The unused-item requirement does not apply to items that arrived damaged, defective, or incorrect. For approved issues, Vyrloom covers return shipping and offers a replacement or refund. Please contact us before paying for return shipping.

The fastest way to receive another model or color is to return the original item after approval, then place a separate order for the replacement.

Approved refunds are issued to the original payment method within 5 business days after the returned item has been received and inspected. Your bank or card provider may require an additional 5–10 business days to post the refund. Return shipping costs are the customer’s responsibility unless the product is defective or there was a shipping error.